Cherokee Trail

FAQs FOR PARENT ACCOUNTS

New Parents

Portal accounts are created automatically.  If you are new to the district, you should have received an email notification with instructions for claiming your portal account.  If you did not receive this email, please contact your school registrar.

Set Up Secret Questions

If you have a new or existing parent portal account, you are encouraged to set up Secret Questions to assist with password retrieval in the event of a forgotten password in the future.  Using your District Portal Account, log into the following link to set up your secret questions.  https://www.dcsdk12.org/identity-management

Click on the link Self Service and login with your current District Portal credentials.  Click on the tab My Profile, then click on Set Up Secret Questions.

Here you can create one personal question and select 3 additional questions from a preset list.

Change your current District Portal Password

If you know your current district portal password, you can use this link to reset your password.

https://www.dcsdk12.org/identity-management

Click on the link Self Service and login with your current District Portal credentials.  Click on the My Accounts tab on the top right hand corner of the screen

This will take you to a screen where you can change your password securely.    

Create your new password according to the Password Rules and enter it into the New and Re-type Password boxes.  Click the Reset Password to save the new password.  Click ‘OK’ on the pop-up screen to complete.

Forgot Password (If you have set up your Secret Questions)

To reset a forgotten password using your Secret Questions, go to this link:

https://www.dcsdk12.org/identity-management.

Click on Forgot Password and follow the directions on the screen to reset your password.  You will need to provide your username, and then answer your secret questions correctly.  This will then allow you to create a new password.

Forgot Password (If you have NOT set up your Secret Questions)

In order to do a PIN reset your password you will need your District Portal username and guardian ID.   If you do not have either of these items, you will need to contact your student’s school.

To reset a forgotten password using your a PIN Reset, go to this link:

https://www.dcsdk12.org/identity-managment

Enter your District Portal username and guardian ID and captcha and follow the prompts. On the next step, you can choose to have a reset pin sent to your email or SMS number on file. Please know that you will need to have an email or cell phone associated with your parent account to do this.  

The email or text you receive will have instructions and links to enable you to securely reset your password.

Please note that all these security precautions are put in place to protect your students’ data from any hackers and scammers, much like your bank would put in precautions to protect your money from unauthorized access.